When you need to adjust a detail on your tricycle, a written answer is not always sufficient. Damius has created a library of tutorial videos accessible to all its customers, covering both getting started with the models and replacing specific parts.
Key Points
As soon as you place your order, you gain unlimited access to several dozen Damius tutorial videos. Each video addresses a specific topic, lasts an average of 3 minutes, and is presented by a team specialist. They are designed to be viewed independently, at your own pace, from home.
Short videos, by topic, presented by a specialist
Each video is built around a single theme: a feature, an adjustment, a part replacement procedure. They typically last three minutes, sometimes a bit longer for topics requiring multiple steps. The short format is intentional: it is easier to find the information you need without having to watch a twenty-minute video to find the two minutes that address your issue.
The explanations are provided by a member of the Damius team. Multiple angles are filmed so that each action is clearly visible. You can pause, rewind, or fast-forward as needed.
What topics are covered?
The library covers two main types of content. Some videos focus on general operation: how to start the electric assistance, adjust the seat, use the parking brake, understand the display. These videos are useful as soon as you receive your tricycle.
The other part addresses more specific topics: replacing a wear part, maintaining the chain, adjusting the brakes, handling the battery. These tutorials are intended for customers who wish to perform routine operations on their tricycle themselves, without having to contact customer service or travel.
A concrete example: the easy transport option on the Evasion
The easy transport option on the Evasion allows you to reduce the tricycle’s size for storage in a trunk or narrow garage. The procedure requires several steps in a specific order. Rather than written instructions, Damius filmed a five-minute video that shows each action, from preparation to complete storage. The video format allows you to see exactly which point to tighten, in which direction to fold, and how to return the tricycle to riding position.
Learning to ride an adult electric tricycle
A dedicated video covers complete riding instruction. It starts with the first turns of the wheels, explains how to manage electric assistance according to terrain, how to approach a hill or turn, and addresses situations that may be surprising at first, such as the difference in behavior between a flat surface and a slightly sloped path. This is a useful video even for those who have already ridden a bicycle: the tricycle has its own handling characteristics, and knowing them from the start avoids a lot of trial and error.
How do I access the videos?
Access is automatic once you are a Damius customer. No additional steps are required. The videos are grouped in a dedicated area, organized by topic to easily find what you need.
If a question is not answered in the library, after-sales service remains directly available. Jérémy, after-sales manager, and his team handle technical requests and ship necessary parts from Miramas.
What the video library covers
| Content Type | Examples of Topics Covered | Indicative Duration |
|---|---|---|
| Getting Started | Starting, seat and handlebar adjustment, display, electric assistance | 2 to 4 min |
| Riding | First turns of the wheels, hills, turns, braking, varied terrain | 5 to 8 min |
| Options and Equipment | Evasion easy transport, cargo, lighting, lock | 3 to 6 min |
| Maintenance and Parts | Chain, brakes, battery, replacement of common parts | 3 to 5 min |
Frequently Asked Questions
Do I need to be a customer to access the videos?
Yes. The video library is reserved for Damius customers. Access is automatic after your order, with no special steps required.
How many videos are available?
Several dozen videos are available, covering the different models and their specific features. The library is updated regularly, particularly when a new model or option is released.
Do the videos cover all Damius models?
Most videos address features common to the entire range. Some are specific to a model, such as those dedicated to the Evasion’s easy transport option. If you have any doubt about which video corresponds to your model, the team can guide you.
What should I do if my question is not covered in the library?
You can contact after-sales service directly by phone at 04 90 59 49 10. Jérémy and his team answer technical questions and, if a part is needed, they ship it from Miramas.
Are the videos accessible from a smartphone?
Yes. They can be viewed from a computer, tablet, or phone. This is convenient for watching a video directly next to the tricycle during a procedure.
Would you like to learn more about our models or services?
Mathis and Charly are available Monday through Friday — 04 90 59 49 10
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